Refund and Return Policy
Replacement Guarantee for Damaged or Defective Goods
If your photo print arrives damaged, defective, or does not meet reasonable quality standards, we will provide a replacement at no extra cost.
Please contact us immediately at mariehavgaard@gmail.com and include: – photos clearly showing the damage or defect, and
– your order confirmation.
This replacement guarantee applies in addition to any statutory rights that may apply under applicable consumer law.
Customized Products – General Policy (EU)
The Tiny Photo Gallery is a webshop offering custom-made photo prints. Each print is produced individually based on the customer’s personal photo and specifications.
Because of the customized nature of our products, returns and withdrawals are limited as described below.
Voluntary Exchange Offer (Goodwill Policy)
Although our products are custom-made, we offer the following voluntary exchange option as a gesture of goodwill:
– You may exchange one (1) print per customer for another print available on our website.
– The exchange request must be made within 30 days of receiving the product.
– The returned print must be in its original, undamaged condition.
– Return shipping costs are borne by the customer.
– This voluntary exchange option is limited to one print per customer to prevent misuse.
This exchange offer is not a statutory right and does not constitute a right of withdrawal.
If you wish to request an exchange, please contact us before returning the print.
Additional Provisions for Consumers Resident in Germany
No Right of Withdrawal for Customized Photo Prints
Our products are individually made to order photo prints.
For consumers resident in Germany, no statutory right of withdrawal applies to contracts for the supply of customized goods pursuant to § 312g para. 2 no. 1 of the German Civil Code (BGB).
By placing an order, the consumer acknowledges that the product is manufactured according to the consumer’s individual specifications and confirms that no right of withdrawal exists once production has begun.
Replacement in Case of Damage or Defects
If a delivered print arrives damaged or has a material defect, consumers resident in Germany retain their statutory rights under German law (Gewährleistung).
In addition, we offer the replacement guarantee described above. This does not affect statutory rights.
Voluntary Exchange Offer (Germany)
Notwithstanding the exclusion of the right of withdrawal, the voluntary exchange offer described above also applies to consumers resident in Germany. This voluntary exchange is granted as a gesture of goodwill only and does not create a statutory right of return or withdrawal.
Contact
If you have any questions regarding returns, replacements, or exchanges, please contact us at:
mariehavgaard@gmail.com
